Password requirements

Your new password will need to follow the password policy requirements:

• use at least 8 characters

• both upper and lower case letters

• include at least one number

• no previous passwords allowed

• don't use common letter or number patterns (e.g. AAA, 123)

• don't repeat characters more than once (e.g. AAA, 111)

• don't use spaces.

Note: It’s essential to practice good cyber hygiene and never use the same passwords on your work and personal accounts.

Note: If your password has already expired, you will be automatically redirected to Step 4.

2. Access your user account settings by selecting the person icon in the top-right corner of the screen.

3. Select update my password.

4. Enter your current password, your new password and then re-enter your new password again, where prompted.

5. Select Save password.

The Save password button will become available after you successfully enter a new password that meets policy requirements.

Note: A strength icon helps you create a strong password. Any breaches of password policy are highlighted with an exclamation.

6. Once successful, log back into the staff portal as needed.

If you’re a corporate staff member working from home, it’s important to immediately lock your device for 15-minutes after resetting your password. This allows time for the password to sync. After 15-minutes, enter your new password to unlock the device.

If you’re a school staff member working from home, you need to take your device to the school and connect to the Wi-Fi for the password to sync. Your old password will keep working to log in to the device until this occurs.