Contact details for relevant authorities

• NSW Police
  • If it is an emergency, call 000
  • If you are unsure if it is a criminal matter, you can call the Police Assistance Line on 131 444
• Child Protection (ChildStory – Department of Communities and Justice)
  • Call the Child Protection Helpline on 132 111
  • Make an eReport through the ChildStory Reporter website.

• NSW Department of Education
  • Contact the Information and Enquiries team on 1800 619 113 or at ececd@det.nsw.edu.au
• NSW Office of the Children’s Guardian (Reportable Conduct Scheme)
  • Contact the Reportable Conduct Enquiries Line on (02) 8219 3800 or at reportableconduct@ocg.nsw.gov.au

24 hour services

• NSW Police Child Abuse and Sex Crimes Squad was established to ensure provision of a specialist sexual assault response to support Police Area Commands across NSW.
  • In an emergency, call 000
• Kids Helpline offers free, confidential counselling for young people aged 5 to 25 years.
  • Call and chat service operates 24/7
  • Ph: 1800 551 800
  • Email counsellor@kidshelpline.com.au
• Lifeline provides Australians experiencing emotional distress with access to crisis support and suicide prevention services.
  • Call and chat service operates 24/7
  • Ph: 13 11 14
• National Sexual Assault, Domestic Family Violence Counselling Service provides a free counselling service for victims of sexual assault or domestic family violence.
  • Call and chat service operates 24/7
  • Ph: 1800 737 732 (1800RESPECT)

Counselling and support organisations

• Family Connect and Support helps to bring together families, support services and community resources in NSW to ensure the safety and wellbeing of children.
  • Visit the Family Connect and Support website to find a local provider.
  • Further support organisations are listed here.
• Child Wise is Australia's international child protection charity committed to the prevention and reduction of sexual abuse and exploitation of children around the world.
  • Ph: 1800 991 099
• Aboriginal Family Violence and Legal Services provides assistance to victims of family violence and sexual offending and work with families and communities affected by violence.
  • Ph: 1800 105 303
• Blue Knot Foundation offers a helpline to connect with a counsellor if you have experienced childhood trauma including for support and applications around national redress.
  • Ph: 1300 657 380
  • Email helpline@blueknot.org.au
• National Redress Scheme offers free support for people who have experienced institutional child sexual abuse, with information on NSW redress support services.
  • Ph: 1800 737 377
• Bravehearts is a national Information and Support Line that can be accessed by anyone wanting information or support relating to child sexual assault and exploitation.
  • Ph: 1800 272 831