NSW community and mobile preschools will be onboarded to the Digital Hub in phases and contacted directly with plenty of notice before they need to access the Digital Hub.

Get ready

NSW community and mobile preschools can start preparing for the Digital Hub to ensure a smooth transfer of data from the child care management system (CCMS) to the Digital Hub. Services should:

• get to know the Digital Hub and timelines
• ensure key data has been captured in their digital CCMS or other suitable ECEC-specific system as outlined in the ECEC Digital Hub data guide (PDF 162 KB). This includes:
  • child information
  • enrolment details
  • attendance information
  • service information
  • fee details
  • consent to collect and share information with the department.

Services using a paper-based enrolment and attendance tracking system are encouraged to adopt a CCMS or ECEC-specific solution.

Services already using a CCMS will need review the system to ensure it meets the right specifications and is being used to capture the required data. There are guides to help you:

• The How to select software guide (PDF 218 KB) has been created to help services choose the right software and hardware. Please refer to the essential selection criteria to know what to look for.
• The ECEC Digital Hub data guide (PDF 162 KB) outlines the data types and fields required by the department. It also explains how data will be transferred from a service’s CCMS to the Digital Hub each week. Services should use this guide in conversations with CCMS or ECEC-specific providers to make sure they're capturing all the required information in the right way.

Services without a CCMS, or using one that is not yet integrated with the Digital Hub, will still be able to access the system but data will not be transferred into the Digital Hub.

Support is available

Support through this change is available to services through our website resources.

Services can also contact the Digital Hub Technology Helpline on 1300 060 450 Monday to Friday from 8 am – 4:30 pm.

More information

Services can visit the Digital Hub page to learn more about the Digital Hub including the benefits of adopting a CCMS, timelines and frequently asked questions.