ASTP contact details
Contact us by phone
Call the Assisted School Travel Program (ASTP) on 1300 338 278 during our business hours, 8am to 5pm, Monday to Friday during school terms, and 8am to 4:30pm during school holidays, and choose from the phone menu options as below.
Press 1 - Status of your child’s application or eligibility for transport
Press 2 - Request to change your child’s transport arrangements
Press 3 - Appeal for a child’s application for transport
Press 4 - General feedback about your child’s ASTP experience
Press 1 - Run enquiries
Press 2 - Payment related enquiries
Press 3 - Driver and compliance enquiries
Press 4 - Assisted Travel Support Officer (ATSO) enquiries
Press 5 - Contract management enquiries
Press 6 - Technical enquiries
Press 1 - Student’s application, eligibility, Run or current transport arrangements
Press 2 - Behavioural and/or support enquiries
Press 3 - Discuss the appeal application process
Press 4 - Technical enquiries
Press 1 - Becoming an ATSO or the status of your expression of interest
Press 2 - Payment related enquiries
- Press 1 - Ordinary pay enquiries
- Press 2 - Leave and Overtime enquiries (redirects to EdConnect)
Press 3 - Training enquiries
Press 4 - Technical issues
- Press 1 - DoE staff portal enquiries including password resets (redirects to EdConnect)
- Press 2 - Other technical enquiries
- Press 0 at any time in-case of a home alone or genuine ASTP emergency.
- Press # to return to the previous phone menu option.
- Download the ASTP phone menu options (PDF 75 KB).
Contact us by email
Please include a clear email subject and description of your enquiry, including your full name and contact details.
Parent or caregiver enquiries
parent.astp@det.nsw.edu.au
Eligible Service Providers (ESP) enquiries
contractors.astp@det.nsw.edu.au
School enquiries
schools.astp@det.nsw.edu.au
Assisted School Travel Officers (ATSO) enquiries
atso.astp@det.nsw.edu.au
Technical support
Before filling out our technical support form, we encourage you to take advantage of our useful tips and resources below.
Attention contractors: For all myID issues please visit the myID Help page.
If you are an Assisted School Travel Support Officer and your enquiry relates to the DoE portal (e.g. user credentials, password reset), pay, leave, superannuation and HR system support, please contact EdConnect on 1300 32 32 32 (select option 3, then 2) or log an online query (staff only).
Please follow these basic troubleshooting steps before escalating your issue for further review:
- use a different web browser
- clear your web browser's cache and cookies
- restart your laptop/desktop computer or mobile device.