Technical support
Before filling out our technical support form, we encourage you to take advantage of our useful tips and resources below.
Attention contractors: All myGovID issues must be directed to myGovID Help.
If you are an Assisted School Travel Support Officer and your enquiry relates to the DoE portal (e.g. user credentials, password reset), pay, leave, superannuation and HR system support, please contact EdConnect on 1300 32 32 32 (select option 3, then 2) or log an online query (staff only).
Please follow these basic troubleshooting steps before escalating your issue for further review:
- update your web browser
- update your Java software
- clear your browser's cache and cookies
- try a different web browser
- restart your laptop/desktop computer.
User guides
- ASTP Online for ATSOs User Guide (PDF 2.92MB)
- ASTP Online for Contractors User Guide (PDF 7.46MB)
- ASTP Mobile App for Drivers User Guide (PDF 8.35MB)
- ASTP Online for Schools User Guide (PDF 3.66MB)
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Call us on 1300 338 278 (toll free) between 8am and 5pm, Monday to Friday. In the event of an emergency or home alone, press 0 on the phone menu.
For more contact options see our Contact us page.